Owned and Operated by Ski Weekend, Chalet Les Jumelles Terms and Conditions
Darts Farm Village, Topsham, Devon EX3 0QH
Ski Weekend Terms & Conditions
Please note that non-compliance or failure to read these Booking Conditions may have an adverse effect on any possible claims made against Ski Weekend.
Payment A deposit of 40% per person is payable at the time of booking. The balance of your holiday cost must be paid 12 weeks before the departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below. Any amendments after your initial booking will be treated as a cancellation of the original booking and will be subject to cancellation charges as set out below.
Cancellation by the client Cancellations must be received from the party leader in writing by recorded delivery or by email. Cancellation will take effect on receipt of such notice. The following cancellation charges will be made and are a percentage of the total holiday costs: – Up to 12 weeks before departure: Loss of deposit 12- 6 weeks before departure 50% 6-4 weeks before departure 65% 4-2 weeks before departure 75% 2-0 weeks before departure 100%. For the flight element, the cancellation charge is 100% at the point of booking.
Problems on the holiday Ski Weekend will make every effort to make your holiday as enjoyable and trouble-free as possible. If you are in any way dissatisfied with any aspect of the tour arrangements, you must immediately notify the relevant supplier and/or our local representative and/or our UK office on the numbers below. UK +44 1392 878 353 France +33 450 537 021. If you feel that a complaint has not been dealt with satisfactorily, you must write to us as soon as possible and not later than 28 days after your return home. Failure to follow the above procedure will result in a reduction of any rights you may have to claim compensation from us.
Prices Ski Weekend will not impose any surcharges on the price of tour arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time, Ski Weekend will absorb the first 2% of any surcharges that may apply. Surcharges may be imposed to cover the cost of fuel, dues, taxes or fees chargeable for services (or the exchange rate that applied to the particular package). If this means paying more than 10% of the package price, the client will be entitled to cancel the arrangement with a full refund of all monies paid to Ski Weekend. Should the client decide to cancel because of this the right to do so must be exercised within 14 days of the date of the invoice.
Alterations by us a) It is unlikely that we will have to make any changes to your reservation, but we reserve the right to do so at any time. When a change is minor we will if practicable, advise you prior to departure, but we are not obliged to do so or to pay compensation. A minor change is any change apart from a major change as defined below. b) When a change is a major change (and a major change is either an alteration to your flight time by more than 4 hours or a change in type or standard of accommodation) we will advise you as soon as reasonably possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay the following compensation per adult (on the assumption that the full balance has been paid) and the periods
mentioned are the times before departure after notification to you.
- Period before Compensation departure date within per person which major change/ cancellation is notified
More than 60 days Nil
60-31 days inclusive 5% of tour price
0-30 days inclusive 10% of tour price
- If after departure, we are obliged to make a major change to your holiday, you will have the choice of returning to the UK and receiving a pro-rata refund of the costs of the rest of your holiday, or the cost of accepting alternative arrangements. In addition, if appropriate we will pay you compensation of an amount, which is reasonable taking into account all the circumstances.
- Cancellation by us
In the event that we are forced to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference) or accepting a full refund of all monies paid. In addition in appropriate cases and where such cancellation is not due to force majeure, we will also pay each adult the following compensation on the period before departure after the date of notification;
Period before departure Compensation date within which major per person change/ cancellation is notified
More than 60 days Nil
60-31 days inclusive 5% of tour price
0-30 days inclusive 10% of tour price
Passports and Visas
A full British passport is required for all foreign holidays and tours. Please note it can take up to 12 weeks to obtain a new passport. Visas are sometimes required for British passport holders and, if they are, we will tell you when you book. Holders of non- British passports may also need to obtain visas. It is, however, your responsibility to double check relevant requirements and recommendations before departure to ensure that you comply with them and take with you the correct documentation for the country/countries that you are visiting.
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the exclusive jurisdiction of the English Courts at all times. This contract shall be deemed to be made at our UK Office, Darts Farm Village, Topsham, Exeter, Devon, EX3 0HQ. A contract between you and W T Ltd exists when W T Ltd receives and accepts your deposit (normally 40%)
Your Financial Protection Your money and holiday are secure with Ski Weekend.
ATOL Protection The air holiday packages are ATOL protected with the Civil Aviation Authority.
Our ATOL number is 2775.
Your Financial Protection: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.
However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).
- You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For non air packages you are covered through ABTOT. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT) Weekend Travel Ltd has provided a bond to meet the requirements of the Travel Package Holidays and Package Tours Regulatons 1992. In the event of W T Ltd’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly from W T Ltd. In the above circumstances, if you have not yet travelled you may claim a refund if you have already travelled, you may claim repatriation to the starting point of your non-flight package. Please ask us to confirm what protection may apply to your booking. For more information about ATOL visit www.atol.org.uk and for information about the CAA: www.caa.co.uk.
AITO Membership Weekend Travel Ltd is a member of the Association of Independent Tour Operators, an organisation representing over 150 of Britain’s best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients’ protection, in compliance with UK and European regulations. Weekend Travel Ltd – like all other AITO are bound by the organisation’s Quality Charter. For further information about AITO: www.aito.co.uk.
Any amendments made after the initial booking are subject to a fee of £50 for groups or £30 for individual bookings, plus any relevant additional costs that may be incurred direct from the airline. or other relevant holiday costs. We will impose a charge of £10 per person when a client has failed to advise us of flight details less than 1 month prior to departure.
Agent for Services
Where notified, Ski Weekend will act as an agent for goods/services purchased by the client (for example ski lessons/ ski hire). The contract for provision of goods/ services is between the supplier and the client, and Ski Weekend acts as the agent thereof. Ski Weekend will advise the client of this and ensure that the relevant documentation for payment is passed on to the client.
It is a condition of booking with Ski Weekend that you are insured for emergency medical and rescue expenses for on and off piste skiing or snowboarding. Due to a change in legislation we are no longer authorised to provide insurance and you are responsible for arranging your own policy.
There are a number of specialist winter sports insurers such as Fogg Travel, Snowcard, BMC SCGB. Whilst we do not recommend any one insurer over another, we would stress that you should ensure you are covered for skiing or snowboarding on and off piste and that helicopter rescue charges are included, as many budgets, low cost or free insurances may not cover our ski tours adequately.
You are advised to ensure that all members of the party are also in possession of an EHIC (European Health Insurance Card) .This is an additional compulsory cover and is not an alternative to taking out an insurance policy.